Artificial Intelligence, or Machine Learning, is creating significant opportunities for organization’s to optimize their property portfolios. And with government and NGO’s coming together to discuss climate change and introducing ambitious targets to reduce carbon emissions, AI’s uptick into the mainstream has come at the right time.
Many organizations are leveraging AI to more efficiently manage facility environmental conditions based on real-time utilization analysis and longer-term occupancy patterns. Automation driven through AI can turn lights on or off and air quality/ temperature can be adjusted. This is helping the world. It’s also helping businesses deliver more efficient workplaces (saving money) and gain further Corporate Social Responsibility points.
But, is this view of AI’s contribution to facilities missing something? What about facility customers – the building user? What other avenues using AI are being built that can benefit them? Yes, knowing the place they work is reducing emissions and maintaining optimal environmental conditions for their wellbeing and productivity is great. But, where behind-the-scenes AI capabilities are managing facility environments, can AI be similarly leveraged to manage an employee’s day? Think a virtual office assistant. AI technologies can offer personalized experiences users need to carry out their regular daily tasks.
By integrating digital wallets, calendars, booking and other amenities and linking to an AI bot, an employee’s administrative tasks can easily be managed enabling them to focus on their role and adding further value to the organization. An AI virtual office assistant can look at a person’s calendar and book suitable workstations for that person between meetings. When leaving a meeting, a person’s virtual office assistant can direct the person to their booked workstation and check if they need anything further – lunch ordered and delivered to their workstation, for instance.
This level of flexibility is transformative for facilities. Utilizing virtual office assistants, the workplace can be entirely re-engineered. Fixed workstations can be eliminated moving an entire workforce to agile. Occupancy being managed and tracked through digital supports transparent chargeback and clear metrics on consolidating the portfolio and seating arrangements. BAU safety considerations, similarly, are effectively met with AI bots monitoring a zone’s/ floor’s total occupancy in real-time diverting traffic when reaching thresholds.
The supportive and assumptive behaviors AI supports alongside personalized learning about a virtual office assistant’s ‘boss’ is the perfect antidote streamlining an employee’s day-to-day while delivering a more consolidated, useful portfolio.